A few golden rules:
1. If you find a bug please report it in the Reporting Bugs forum (always post the steps needed to reproduce the bug).
2. If you want a new howto please email us or post in the Documentation forum.
3. Troubleshooting means we will help you with ideas, if you want us to fix the problems directly on the server, please email us with the credentials (generally ssh root access, but FTP access works also if its not related to server configuration).
Please let us know if you have anything to add, or if you think one (or more rules) shouldnt be on this page.
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