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#1 2016-02-10 21:18:17

flavatube
Member
Registered: 2015-07-12
Posts: 8

Mobile not working

Any idea why mobile does not work for iphone or ipad?

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#2 2016-02-10 21:56:44

Eri
Member
Registered: 2011-03-18
Posts: 977

Re: Mobile not working

what mobile? on v2 theme responsive


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#3 2016-02-11 00:52:11

flavatube
Member
Registered: 2015-07-12
Posts: 8

Re: Mobile not working

Version 1 I think

https://www.dropbox.com/s/wc25yvcng5xrv … e.JPG?dl=0

How do we get Version 2 cause the owner of ASP does not return emails quickly enough

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#4 2016-02-11 06:20:52

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: Mobile not working

You are using version 2. Do you have mobile redirect enabled in Admin -> Extend -> Modules -> mobile -> config? If not you need to use a html5 player like videojs or flowplayer5. You are now using flowplayer 3, which works with flash only and ipad does not support flash.


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#5 2016-02-13 04:40:07

flavatube
Member
Registered: 2015-07-12
Posts: 8

Re: Mobile not working

Actually we are using the flowplayer-HTML5. In the mobile version the player worked but video didn't show. It says the video not found. When I checked the video is there in the mobile directory. However the same video worked on the PC version. Moreover, we have disabled the mobile redirection under the mobile module. The reason is if we enabled it the site is not working. After enabled I checked the site in the safari in iOS, and it said "Safari cannot open the page because too many redirects occurred". What could be the problem?

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#6 2016-02-13 07:39:04

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: Mobile not working

Send me ssh root access and i will check and fix.


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#7 2016-02-17 05:30:10

flavatube
Member
Registered: 2015-07-12
Posts: 8

Re: Mobile not working

Hi, I sent you email including the flavatube.com server login information.

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#8 2016-02-22 09:32:19

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: Mobile not working

Sent you a reply about the access...please send me valid access and i will check.


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#9 2016-03-04 05:55:54

flavatube
Member
Registered: 2015-07-12
Posts: 8

Re: Mobile not working

Did you have chance to fix the mobile problem in our tube site? I checked now the site is completely down for mobile version. Thanks.

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#10 2016-03-04 08:02:27

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: Mobile not working

I have replied to your email the same day you've sent me the credentials. You've sent me a entry level access that i cannot use. I need ssh root access in order to check everything and configure the m.domain.com.


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#11 2016-03-09 03:28:11

flavatube
Member
Registered: 2015-07-12
Posts: 8

Re: Mobile not working

I already sent you the ssh root.. sending you again that information to your email.

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#12 2016-03-09 03:44:14

flavatube
Member
Registered: 2015-07-12
Posts: 8

Re: Mobile not working

Adrian can you
/admin/index.php?q=tools/check
It also says we have a permssions issues
under "Web Server Access to directories"

It also says we have a permissions issues

"The /sitemaps, /tmp/cache, /tmp/cache/config, /tmp/cache/output, /tmp/cache/language, /tmp/downloads, /tmp/images/, /tmp/logs, /tmp/sessions, /tmp/thumbs, /tmp/uploads, /tmp/emails, /media/banners, /media/users, /media/users/orig, /media/videos/flv, /media/videos/mp4, /media/videos/cat, /media/videos/tmb, /media/videos/vid, /media/videos/mobile directories must be writable by the web server!"

2) Mobile is not working - its enabled but does not work. (/admin/index.php?q=mobile/config)

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#13 2016-03-09 09:24:50

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: Mobile not working

Will check once i start support and reply.


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