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#1 2018-05-07 11:28:36

elbello
Member
From: USA
Registered: 2015-10-31
Posts: 21

the videos are converted only if you click force conversion

I do not know what the problem is, if you can help me adrian?
https://mamasijaya.me/error.mp4

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#2 2018-05-10 16:57:09

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: the videos are converted only if you click force conversion

Did you modify anything on the server? (like updates, upgrades, ffmpeg changes?)


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#3 2018-05-12 08:52:29

elbello
Member
From: USA
Registered: 2015-10-31
Posts: 21

Re: the videos are converted only if you click force conversion

yes, I moved to another server, but it is used three version of ffmpeg, with which it worked on the old server and two new

7Sul94K.png
that's the problem?

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#4 2018-05-12 11:01:51

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: the videos are converted only if you click force conversion

no, i dont know what the problem is, if you move to another server have the hosting company check whats different


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#5 2018-05-12 15:18:53

elbello
Member
From: USA
Registered: 2015-10-31
Posts: 21

Re: the videos are converted only if you click force conversion

I do not understand what the problem is, it is the same os centos 7, you can look?

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#6 2018-05-12 17:42:52

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: the videos are converted only if you click force conversion

unfortunately i'm at the hospital right now, i cant check, but tomorrow i will check. you can check the following:
1. if the cron from admin -> tools -> cron scripts is added
2. if the cron is added, make sure the key for cron is correct
3. make sure the php cli path is the correct one (recently cpanel has /usr/local/bin/php, which is a link to /opt/cpanel/.../php/root/usr/bin/php), you add the opt path directly


Adult Scripts: Adult Script Pro - Adult Search Script
Adult Advertising/Traffic: Plug Rush - EXOClick - PopAds

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#7 2018-05-12 19:34:40

elbello
Member
From: USA
Registered: 2015-10-31
Posts: 21

Re: the videos are converted only if you click force conversion

I think everything is fine, I only see it as an error with the php version

JVYbsCA.png
8zPmZhN.png
Qk6NPej.png
GicEOBj.png
GYNM6AV.png

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#8 2018-05-14 10:26:30

Double_D
Member
From: The Netherlands
Registered: 2014-08-14
Posts: 305
Website

Re: the videos are converted only if you click force conversion

Hello Elbello,

switch to php 7 asp3 run like a beast on that

here is a link how you must do that in cpanel https://documentation.cpanel.net/displa … ee47d5e8e5

after that go to admin-dashboard-Configuration-Paths-PHP CLI Path and fill in step 3 from Adrian

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#9 2018-05-14 12:07:06

elbello
Member
From: USA
Registered: 2015-10-31
Posts: 21

Re: the videos are converted only if you click force conversion

I have the same problem, already change to version 7.0
ei2MlSH.pngtest.png

also use this command
source /opt/cpanel/ea-php70/enable
e86gY68.png

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#10 2018-05-14 15:04:15

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: the videos are converted only if you click force conversion

What does tmp/logs/current-day...log contain?


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#11 2018-05-14 16:15:01

elbello
Member
From: USA
Registered: 2015-10-31
Posts: 21

Re: the videos are converted only if you click force conversion

 [INFO][2018-05-14 12:24:59]: Executed by /home/mamasijaya/public_html/modules/video/scripts/convert.php 8655 mp4 2
[INFO][2018-05-14 12:24:59]: Loaded video from /home/mamasijaya/public_html/media/videos/vid/8655.mp4
[INFO][2018-05-14 12:24:59]: cmd => /home/mamasijaya/public_html/ffmpeg/ffprobe -v quiet -loglevel quiet -show_format -show_streams -print_format json '/home/mamasijaya/public_html/media/videos/vid/8655.mp4'
format => mov,mp4,m4a,3gp,3g2,mj2
format_long => QuickTime / MOV
duration_seconds => 67.413333
duration_timecode => 00:01:07
start => 0
bitrate => 1327585
video_codec => h264
video_codec_name => H.264 / AVC / MPEG-4 AVC / MPEG-4 part 10
colorspace => yuv420p
framerate => 30029/1000
frames => 2023
width => 640
height => 352
rotation => 90
dar => 16:9
dar_float => 1.7777777777778
audio_codec => aac
audio_codec_name => AAC (Advanced Audio Coding)
audio_bitrate => 127364
audio_frequency => 48000
audio_stereo => stereo

[INFO][2018-05-14 12:24:59]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 6 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -an -vframes 9 -y /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/%03d.jpg
[INFO][2018-05-14 12:24:59]: /usr/bin/convert /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/009.jpg -filter Lanczos2 -resize 256x144 -background black -gravity center -extent 256x144 -quality 100 /home/mamasijaya/public_html/media/videos/tmb/000/008/655/1.jpg
[INFO][2018-05-14 12:24:59]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 12 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -an -vframes 9 -y /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/%03d.jpg
[INFO][2018-05-14 12:24:59]: /usr/bin/convert /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/009.jpg -filter Lanczos2 -resize 256x144 -background black -gravity center -extent 256x144 -quality 100 /home/mamasijaya/public_html/media/videos/tmb/000/008/655/2.jpg
[INFO][2018-05-14 12:25:00]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 18 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -an -vframes 9 -y /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/%03d.jpg
[INFO][2018-05-14 12:25:00]: /usr/bin/convert /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/009.jpg -filter Lanczos2 -resize 256x144 -background black -gravity center -extent 256x144 -quality 100 /home/mamasijaya/public_html/media/videos/tmb/000/008/655/3.jpg
[INFO][2018-05-14 12:25:00]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 24 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -an -vframes 9 -y /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/%03d.jpg
[INFO][2018-05-14 12:25:00]: /usr/bin/convert /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/009.jpg -filter Lanczos2 -resize 256x144 -background black -gravity center -extent 256x144 -quality 100 /home/mamasijaya/public_html/media/videos/tmb/000/008/655/4.jpg
[INFO][2018-05-14 12:25:00]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 30 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -an -vframes 9 -y /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/%03d.jpg
[INFO][2018-05-14 12:25:00]: /usr/bin/convert /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/009.jpg -filter Lanczos2 -resize 256x144 -background black -gravity center -extent 256x144 -quality 100 /home/mamasijaya/public_html/media/videos/tmb/000/008/655/5.jpg
[INFO][2018-05-14 12:25:00]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 36 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -an -vframes 9 -y /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/%03d.jpg
[INFO][2018-05-14 12:25:00]: /usr/bin/convert /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/009.jpg -filter Lanczos2 -resize 256x144 -background black -gravity center -extent 256x144 -quality 100 /home/mamasijaya/public_html/media/videos/tmb/000/008/655/6.jpg
[INFO][2018-05-14 12:25:00]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 42 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -an -vframes 9 -y /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/%03d.jpg
[INFO][2018-05-14 12:25:01]: /usr/bin/convert /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/009.jpg -filter Lanczos2 -resize 256x144 -background black -gravity center -extent 256x144 -quality 100 /home/mamasijaya/public_html/media/videos/tmb/000/008/655/7.jpg
[INFO][2018-05-14 12:25:01]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 48 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -an -vframes 9 -y /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/%03d.jpg
[INFO][2018-05-14 12:25:01]: /usr/bin/convert /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/009.jpg -filter Lanczos2 -resize 256x144 -background black -gravity center -extent 256x144 -quality 100 /home/mamasijaya/public_html/media/videos/tmb/000/008/655/8.jpg
[INFO][2018-05-14 12:25:01]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 54 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -an -vframes 9 -y /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/%03d.jpg
[INFO][2018-05-14 12:25:01]: /usr/bin/convert /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/009.jpg -filter Lanczos2 -resize 256x144 -background black -gravity center -extent 256x144 -quality 100 /home/mamasijaya/public_html/media/videos/tmb/000/008/655/9.jpg
[INFO][2018-05-14 12:25:01]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 60 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -an -vframes 9 -y /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/%03d.jpg
[INFO][2018-05-14 12:25:01]: /usr/bin/convert /home/mamasijaya/public_html/tmp/thumbs/8655-DB50fkxyd0/009.jpg -filter Lanczos2 -resize 256x144 -background black -gravity center -extent 256x144 -quality 100 /home/mamasijaya/public_html/media/videos/tmb/000/008/655/10.jpg
[INFO][2018-05-14 12:25:01]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 33 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -filter:v select="eq(pict_type\,I)" -vframes 1 -y /home/mamasijaya/public_html/tmp/thumbs/8655-4txNqm3joH/%03d.jpg
[INFO][2018-05-14 12:25:02]: Copying thumb /home/mamasijaya/public_html/tmp/thumbs/8655-4txNqm3joH/001.jpg -> /home/mamasijaya/public_html/media/videos/tmb/000/008/655/player.jpg!
[INFO][2018-05-14 12:25:02]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 0 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -vf "scale=256x144" -frames:v 1 -y /home/mamasijaya/public_html/tmp/thumbs/8655-6Dv3ViHCQo/%03d-0.jpg
[INFO][2018-05-14 12:25:02]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 8 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -vf "scale=256x144" -frames:v 1 -y /home/mamasijaya/public_html/tmp/thumbs/8655-6Dv3ViHCQo/%03d-8.jpg
[INFO][2018-05-14 12:25:02]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 16 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -vf "scale=256x144" -frames:v 1 -y /home/mamasijaya/public_html/tmp/thumbs/8655-6Dv3ViHCQo/%03d-16.jpg
[INFO][2018-05-14 12:25:02]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 24 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -vf "scale=256x144" -frames:v 1 -y /home/mamasijaya/public_html/tmp/thumbs/8655-6Dv3ViHCQo/%03d-24.jpg
[INFO][2018-05-14 12:25:02]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 32 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -vf "scale=256x144" -frames:v 1 -y /home/mamasijaya/public_html/tmp/thumbs/8655-6Dv3ViHCQo/%03d-32.jpg
[INFO][2018-05-14 12:25:02]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 40 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -vf "scale=256x144" -frames:v 1 -y /home/mamasijaya/public_html/tmp/thumbs/8655-6Dv3ViHCQo/%03d-40.jpg
[INFO][2018-05-14 12:25:02]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 48 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -vf "scale=256x144" -frames:v 1 -y /home/mamasijaya/public_html/tmp/thumbs/8655-6Dv3ViHCQo/%03d-48.jpg
[INFO][2018-05-14 12:25:02]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 56 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -vf "scale=256x144" -frames:v 1 -y /home/mamasijaya/public_html/tmp/thumbs/8655-6Dv3ViHCQo/%03d-56.jpg
[INFO][2018-05-14 12:25:02]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 64 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -vf "scale=256x144" -frames:v 1 -y /home/mamasijaya/public_html/tmp/thumbs/8655-6Dv3ViHCQo/%03d-64.jpg
[INFO][2018-05-14 12:25:02]: Creating sprite image /home/mamasijaya/public_html/media/videos/tmb/000/008/655//sprite.jpg from /home/mamasijaya/public_html/tmp/thumbs/8655-6Dv3ViHCQo/001-0.jpg,/home/mamasijaya/public_html/tmp/thumbs/8655-6Dv3ViHCQo/001-8.jpg,/home/mamasijaya/public_html/tmp/thumbs/8655-6Dv3ViHCQo/001-16.jpg,/home/mamasijaya/public_html/tmp/thumbs/8655-6Dv3ViHCQo/001-24.jpg,/home/mamasijaya/public_html/tmp/thumbs/8655-6Dv3ViHCQo/001-32.jpg,/home/mamasijaya/public_html/tmp/thumbs/8655-6Dv3ViHCQo/001-40.jpg,/home/mamasijaya/public_html/tmp/thumbs/8655-6Dv3ViHCQo/001-48.jpg,/home/mamasijaya/public_html/tmp/thumbs/8655-6Dv3ViHCQo/001-56.jpg,/home/mamasijaya/public_html/tmp/thumbs/8655-6Dv3ViHCQo/001-64.jpg
[INFO][2018-05-14 12:25:02]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 10 -t 2 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -c:v libx264 -crf 22 -profile:v baseline -level 3.0 -vf "scale=256x144" -an -y /home/mamasijaya/public_html/tmp/thumbs/8655-34OVdTg1ri/preview-10.mp4
[INFO][2018-05-14 12:25:03]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 20 -t 2 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -c:v libx264 -crf 22 -profile:v baseline -level 3.0 -vf "scale=256x144" -an -y /home/mamasijaya/public_html/tmp/thumbs/8655-34OVdTg1ri/preview-20.mp4
[INFO][2018-05-14 12:25:03]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 30 -t 2 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -c:v libx264 -crf 22 -profile:v baseline -level 3.0 -vf "scale=256x144" -an -y /home/mamasijaya/public_html/tmp/thumbs/8655-34OVdTg1ri/preview-30.mp4
[INFO][2018-05-14 12:25:03]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 40 -t 2 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -c:v libx264 -crf 22 -profile:v baseline -level 3.0 -vf "scale=256x144" -an -y /home/mamasijaya/public_html/tmp/thumbs/8655-34OVdTg1ri/preview-40.mp4
[INFO][2018-05-14 12:25:03]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 50 -t 2 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -c:v libx264 -crf 22 -profile:v baseline -level 3.0 -vf "scale=256x144" -an -y /home/mamasijaya/public_html/tmp/thumbs/8655-34OVdTg1ri/preview-50.mp4
[INFO][2018-05-14 12:25:03]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -ss 60 -t 2 -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -c:v libx264 -crf 22 -profile:v baseline -level 3.0 -vf "scale=256x144" -an -y /home/mamasijaya/public_html/tmp/thumbs/8655-34OVdTg1ri/preview-60.mp4
[INFO][2018-05-14 12:25:03]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -f concat -safe 0 -i /home/mamasijaya/public_html/tmp/thumbs/8655-34OVdTg1ri/list.txt -c copy -movflags +faststart /home/mamasijaya/public_html/tmp/thumbs/8655-34OVdTg1ri/preview.mp4
[INFO][2018-05-14 12:25:03]: nice -n 10 /home/mamasijaya/public_html/ffmpeg/ffmpeg -f concat -safe 0 -i /home/mamasijaya/public_html/tmp/thumbs/8655-34OVdTg1ri/list.txt -c:v libvpx -crf 4 -y /home/mamasijaya/public_html/tmp/thumbs/8655-34OVdTg1ri/preview.webm
[INFO][2018-05-14 12:25:06]: Extracted 10 images!
[INFO][2018-05-14 12:25:06]: Using video file: /home/mamasijaya/public_html/media/videos/vid/8655.mp4, format: mov,mp4,m4a,3gp,3g2,mj2, width: 640, height: 352, bitrate: 1327585
[INFO][2018-05-14 12:25:07]: Preparing to process format MP4 240p, resolution: 240p. Resising to 426x240! Trailers set to 0!
[INFO][2018-05-14 12:25:07]: Converting /home/mamasijaya/public_html/media/videos/vid/8655.mp4 to /home/mamasijaya/public_html/media/videos/mp4/8655_mobile.mp4 using video codec libx264 and audio codec aac!
[INFO][2018-05-14 12:25:07]: /home/mamasijaya/public_html/ffmpeg/ffmpeg -y -i '/home/mamasijaya/public_html/media/videos/vid/8655.mp4' -i '/home/mamasijaya/public_html/media/videos/wm/watermark_mobile.png' -filter_complex "[0:v] scale=426:trunc(ow/a/2)*2 [wm]; [wm][1:v] overlay='if(gte(t,34), -(-w+(t-34)*50), NAN)':y=(main_h-overlay_h)/2 [out]" -map "[out]" -map 0:a -c:v libx264 -crf 22 -maxrate 500k -preset veryfast -profile:v baseline -level 3.0 -c:a aac -b:a 128k -ar 44100  -strict -2 -keyint_min 25 -movflags +faststart -threads 0 -r 25 -g 50 -me_method hex -trellis 0 -bf 8 '/home/mamasijaya/public_html/media/videos/mp4/8655_mobile.mp4'
[INFO][2018-05-14 12:25:13]: Successfuly converted video to format MP4 240p!
[INFO][2018-05-14 12:25:13]: Preparing to process format MP4 360p, resolution: 360p. Resising to 640x360! Trailers set to 0!
[INFO][2018-05-14 12:25:13]: Not converting to format MP4 360p, required height: 360, video height: 352. Required set to 0!
[INFO][2018-05-14 12:25:13]: Preparing to process format MP4 480p, resolution: 480p. Resising to 854x480! Trailers set to 0!
[INFO][2018-05-14 12:25:13]: Not converting to format MP4 480p, required height: 480, video height: 352. Required set to 0!
[INFO][2018-05-14 12:25:13]: Preparing to process format MP4 720p, resolution: 720p. Resising to 1280x720! Trailers set to 0!
[INFO][2018-05-14 12:25:13]: Not converting to format MP4 720p, required height: 720, video height: 352. Required set to 0!
[INFO][2018-05-14 12:25:13]: Preparing to process format MP4 1080p, resolution: 1080p. Resising to 1920x1080! Trailers set to 0!
[INFO][2018-05-14 12:25:13]: Not converting to format MP4 1080p, required height: 1080, video height: 352. Required set to 0!
[INFO][2018-05-14 12:25:13]: Conversion finished! Status set to: 2 

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#12 2018-05-18 13:02:12

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: the videos are converted only if you click force conversion

This means it worked. Do you have a separate conversion server or?


Adult Scripts: Adult Script Pro - Adult Search Script
Adult Advertising/Traffic: Plug Rush - EXOClick - PopAds

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#13 2018-05-19 02:50:02

elbello
Member
From: USA
Registered: 2015-10-31
Posts: 21

Re: the videos are converted only if you click force conversion

S8D3r17.png

everything is in Queued - Waiting

no, it's not right, all the new videos that come up are wrong, it does not generate the tumb
U2iJRR1.png

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#14 2018-05-21 06:19:46

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: the videos are converted only if you click force conversion

If the videos remain in queued waiting it means that the cron script is not running or it returns a error. Since it worked on the other server it means that the cron script is not running. If no thumbs are being generated please make sure image magick convert is installed.


Adult Scripts: Adult Script Pro - Adult Search Script
Adult Advertising/Traffic: Plug Rush - EXOClick - PopAds

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#15 2018-05-21 06:20:17

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: the videos are converted only if you click force conversion

You can also email me and i can do a server setup on the new server for 49$ if you want.


Adult Scripts: Adult Script Pro - Adult Search Script
Adult Advertising/Traffic: Plug Rush - EXOClick - PopAds

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#16 2018-05-21 11:56:04

elbello
Member
From: USA
Registered: 2015-10-31
Posts: 21

Re: the videos are converted only if you click force conversion

I just sent the mail

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