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#1 2014-12-28 13:55:38

MrPulse
Member
Registered: 2013-03-05
Posts: 107
Website

slow streaming buffer, especially on mobile

Hi Adrian, on new server, often the streming become very slow (apache pseudostreaming), I have to wait 1-2 minutes to watch the videos, and generally on mobile, the streaming is unusable, videos start after 10-15 seconds (both high and low quality videos) and then freezes every 2-3 secs. At this time server cpu load it's low, but it is constantly using 16gb of ram on 32gb, instead the old vps server was using only 2-4 gb of ram.

The traffic during these slowdown is similar to the rest of the day, so it's not this the problem, can you check please?

Last edited by MrPulse (2014-12-28 16:28:49)

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#2 2014-12-28 17:34:12

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: slow streaming buffer, especially on mobile

Yes, i will check. Dont know exactly what the problem is, but i'll start nload and we will see the bandwidth usage.


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#3 2014-12-29 11:24:59

MrPulse
Member
Registered: 2013-03-05
Posts: 107
Website

Re: slow streaming buffer, especially on mobile

Sorry for delay Adrian, the backup is finished when you want you can have a look at the server.
At this time desktop streaming it's fine, but during the day it will become very slow. Instead the mobile streaming is always slow, even with low quality video.

Last edited by MrPulse (2014-12-29 11:35:46)

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#4 2014-12-29 20:36:26

MrPulse
Member
Registered: 2013-03-05
Posts: 107
Website

Re: slow streaming buffer, especially on mobile

To be clear, this is what happens every day, after 2 minutes waiting is so as. I check with different connection and different video streaming and the result is the same.

dmv load

Last edited by MrPulse (2014-12-29 22:30:27)

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#5 2014-12-30 05:58:13

xpornclub
Member
From: California
Registered: 2012-01-01
Posts: 445
Website

Re: slow streaming buffer, especially on mobile

Yeah I also tested your site just now and it still will not load the video after about 1 minute.  Have you checked the bandwidth consumption of your server?  To see if you're maxing out the speed of your server?  I know that I was getting close the my speed limit then it would greatly slow down the entire site.

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#6 2014-12-30 07:26:01

Double_D
Member
From: The Netherlands
Registered: 2014-08-14
Posts: 305
Website

Re: slow streaming buffer, especially on mobile

MrPulse, tested your site here 2. Its running nice now at the moment.
No problems the videos loading very fast.

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#7 2014-12-30 10:19:17

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: slow streaming buffer, especially on mobile

There are 4 possible reasons for this:
1. The videos are not converted correctly (especially for mp4 videos) and the player needs to load the entire video. Not possible in your site's case because the videos worked correctly on your other server.
2. Bandwidth usage. Most probably this is the issue.
3. I/O problems (we can see this in dmesg)
4. Web Server related problems (its apache with direct admin and it works on other servers, if you want i can setup nginx separately for streaming on port 81).


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#8 2014-12-30 12:49:01

MrPulse
Member
Registered: 2013-03-05
Posts: 107
Website

Re: slow streaming buffer, especially on mobile

Just now the streaming it starts to freeze and it's very slow.

1. as you said, on the old server all was fine.
2. I'm checking now with nload command and the bandwidth increase normally as per request, and it's far from the limit, but I'm not an expert.
3. it's a clearance server, possible some hardware problem?
4. please setup nginx, Apache it's my first thought. Do you have my server credentials yet?

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#9 2015-01-01 18:07:39

MrPulse
Member
Registered: 2013-03-05
Posts: 107
Website

Re: slow streaming buffer, especially on mobile

httpd has a lot of pid, even if I restart the service. The streaming on old server (vps, not server) was working fine some months ago with traffic more than 300% than now.

nload during slow streaming and with low traffic:
nload

nethogs at the same time, port 80 is apache streaming no? so sent data is 0 on all requests:
nload

dmesg log:

  alloc irq_desc for 38 on node -1
  alloc kstat_irqs on node -1
e1000e 0000:05:00.0: irq 38 for MSI/MSI-X
  alloc irq_desc for 39 on node -1
  alloc kstat_irqs on node -1
e1000e 0000:05:00.0: irq 39 for MSI/MSI-X
  alloc irq_desc for 40 on node -1
  alloc kstat_irqs on node -1
e1000e 0000:05:00.0: irq 40 for MSI/MSI-X
e1000e 0000:05:00.0: eth1: (PCI Express:2.5GT/s:Width x1) 00:25:90:05:86:cf
e1000e 0000:05:00.0: eth1: Intel(R) PRO/1000 Network Connection
e1000e 0000:05:00.0: eth1: MAC: 3, PHY: 8, PBA No: 0101FF-0FF
ACPI Warning: SystemIO range 0x0000000000000828-0x000000000000082f conflicts with OpRegion 0x0000000000000800-0x000000000000084f (\PMRG) (20090903/utaddress-254)
ACPI: If an ACPI driver is available for this device, you should use it instead of the native driver
lpc_ich: Resource conflict(s) found affecting gpio_ich
sd 0:0:0:0: Attached scsi generic sg0 type 0
  alloc irq_desc for 18 on node -1
  alloc kstat_irqs on node -1
i801_smbus 0000:00:1f.3: PCI INT C -> GSI 18 (level, low) -> IRQ 18
microcode: CPU0 sig=0x106e5, pf=0x2, revision=0x5
platform microcode: firmware: requesting intel-ucode/06-1e-05
microcode: CPU1 sig=0x106e5, pf=0x2, revision=0x5
platform microcode: firmware: requesting intel-ucode/06-1e-05
microcode: CPU2 sig=0x106e5, pf=0x2, revision=0x5
platform microcode: firmware: requesting intel-ucode/06-1e-05
microcode: CPU3 sig=0x106e5, pf=0x2, revision=0x5
platform microcode: firmware: requesting intel-ucode/06-1e-05
microcode: CPU4 sig=0x106e5, pf=0x2, revision=0x5
platform microcode: firmware: requesting intel-ucode/06-1e-05
microcode: CPU5 sig=0x106e5, pf=0x2, revision=0x5
platform microcode: firmware: requesting intel-ucode/06-1e-05
microcode: CPU6 sig=0x106e5, pf=0x2, revision=0x5
platform microcode: firmware: requesting intel-ucode/06-1e-05
microcode: CPU7 sig=0x106e5, pf=0x2, revision=0x5
platform microcode: firmware: requesting intel-ucode/06-1e-05
Microcode Update Driver: v2.00 <tigran@aivazian.fsnet.co.uk>, Peter Oruba
iTCO_vendor_support: vendor-support=0
iTCO_wdt: Intel TCO WatchDog Timer Driver v1.07rh
iTCO_wdt: Found a 3420 TCO device (Version=2, TCOBASE=0x0860)
iTCO_wdt: initialized. heartbeat=30 sec (nowayout=0)
microcode: CPU0 updated to revision 0x7, date = 2013-08-20
microcode: CPU1 updated to revision 0x7, date = 2013-08-20
microcode: CPU2 updated to revision 0x7, date = 2013-08-20
microcode: CPU3 updated to revision 0x7, date = 2013-08-20
microcode: CPU4 updated to revision 0x7, date = 2013-08-20
microcode: CPU5 updated to revision 0x7, date = 2013-08-20
microcode: CPU6 updated to revision 0x7, date = 2013-08-20
microcode: CPU7 updated to revision 0x7, date = 2013-08-20
EXT4-fs (sda1): mounted filesystem with ordered data mode. Opts:
Adding 2097148k swap on /dev/sda2.  Priority:-1 extents:1 across:2097148k

Last edited by MrPulse (2015-01-01 18:24:30)

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#10 2015-01-03 19:31:00

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: slow streaming buffer, especially on mobile

I will check your server tomorrow morning. I still have access from the last email you sent.


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#11 2015-01-04 16:59:16

MrPulse
Member
Registered: 2013-03-05
Posts: 107
Website

Re: slow streaming buffer, especially on mobile

Hi Adrian, I saw mysql is not recheable on websites, are you still working on server or is another problem?

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#12 2015-01-05 06:35:03

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: slow streaming buffer, especially on mobile

I'm not working on your server. I will check now and see what i can find.


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#13 2015-01-05 12:27:33

MrPulse
Member
Registered: 2013-03-05
Posts: 107
Website

Re: slow streaming buffer, especially on mobile

Directadmin login doesn't work too... Damn what's wrong with this server?
Now there is a technician that are working on server to troubleshoot.

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#14 2015-01-05 13:46:16

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: slow streaming buffer, especially on mobile

I'm connected to the server also. There is no load on the server atm. Seems like index.php is not found though.


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#15 2015-01-05 13:46:28

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: slow streaming buffer, especially on mobile

Please email me once they finish checking.


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#16 2015-01-05 14:52:22

MrPulse
Member
Registered: 2013-03-05
Posts: 107
Website

Re: slow streaming buffer, especially on mobile

Server is online now, please check streaming issue and install nginx for streaming, I have seen also that streaming secure is setup like the old server, but if I try to active the service, streaming doesn't work (this is not a priority, just if you have the time to check even this)

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#17 2015-01-08 06:43:37

MrPulse
Member
Registered: 2013-03-05
Posts: 107
Website

Re: slow streaming buffer, especially on mobile

Adrian I've replied to your mail with a different email account, I have some problem with my usual email an d I cannot use.

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#18 2015-01-09 09:21:25

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: slow streaming buffer, especially on mobile

Yes, i replied back. I checked your server. there is no load and also no bandwidth load. Some of the videos need 2-4 seconds to buffer before they play, but thats normal for big videos.


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#19 2015-01-09 10:41:41

MrPulse
Member
Registered: 2013-03-05
Posts: 107
Website

Re: slow streaming buffer, especially on mobile

Come on Adrian, I explained more than one time that this problem appears only on evening, about 18:30 and go on until 6 morning, and is from the first day with this server that this issue appens. Probably you check in a time when the server was working fine. During this problem the streaming needs 2-4 minutes to buffer, not 2-4 seconds, I know 2-4 secs are normal. During this slowness the bandwidth is fine, ram and cpu are not high load, nothing change if I reboot the server, flush cache or restart httpd or mysql and the various logs file doesn't report anything suspicious, except for some brute force attacks that I block every time when appear. On messages n 5 xpornclub have confirmed this problem, two hours later for Double_D all was working fine.

this is what happens, and it's not normal:

1. 7-10 seconds waiting for the player to show, sometimes doesn't appears at all.
player load

2. the situation after 5 minutes.
player load

Last edited by MrPulse (2015-01-09 11:00:35)

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#20 2015-01-09 20:56:13

Eri
Member
Registered: 2011-03-18
Posts: 977

Re: slow streaming buffer, especially on mobile

is better to use CDN http://advancedhosters.com/en/streaming_video
with streaming servers you will have always a problem.


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#21 2015-01-09 22:25:17

MrPulse
Member
Registered: 2013-03-05
Posts: 107
Website

Re: slow streaming buffer, especially on mobile

but on my old vps, with more traffic (max 60 users connected at the same time, vs 20 users now ) all was working fine... On this server all works fine too, only in the evening is slow (about 19:30 until 06:30, before only the streaming, then pages and all server).
CDN is too expensive at this time, I've migrated on this server right because my old vps was too expensive and with less bandwidth... a good step could be Nginx streaming instead of the actual Apache ? ...just let me know something Adrian.

Last edited by MrPulse (2015-01-09 22:26:36)

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#22 2015-01-10 07:50:17

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: slow streaming buffer, especially on mobile

I will check during the slow hours and see what causes the problem. I can install nginx on a separate IP if you want.


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#23 2015-01-11 22:11:58

MrPulse
Member
Registered: 2013-03-05
Posts: 107
Website

Re: slow streaming buffer, especially on mobile

Hi Adrian, my server provider has made some change on my server network and now seems that streaming works fine and fast all day. I will check in the following days if all works fine.
Eventually I would like to install nginx. Tell me if I will have to pay something more for this, considering that was not agreed on service I paid.

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