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#1 2015-10-27 21:35:49

donronca
Member
From: The Netherlands
Registered: 2012-12-27
Posts: 317
Website

Mobile videos player not working.

i've a problem with the video player for the mobile version. first i thought it was a problem by cloudflare. but it isn't

the videos won't play if i change the player settings from flowplayer html5 to something else.
do someone know what i need to to to let it work again..

btw. on the desktop browser all videos are playable...

i've added a server for streaming videos..


Regartz

Diego

Last edited by donronca (2015-10-27 21:48:20)

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#2 2015-10-28 05:51:15

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: Mobile videos player not working.

Please email me, without actually checking i cannot tell you what is wrong.


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#3 2015-10-28 16:21:19

donronca
Member
From: The Netherlands
Registered: 2012-12-27
Posts: 317
Website

Re: Mobile videos player not working.

I've send you an email.. Also i'll send you admin login

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#4 2015-10-29 06:09:53

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: Mobile videos player not working.

Replied yesterday.


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#5 2015-10-29 16:25:34

fitboy
Member
Registered: 2013-01-14
Posts: 123

Re: Mobile videos player not working.

I have that, too. The only player I can use is Flowplayer HTML5 - all other players don't work at all :-(

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#6 2015-10-30 06:19:45

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: Mobile videos player not working.

You get a black screen or the video file is not found?


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#7 2015-10-30 08:47:08

fitboy
Member
Registered: 2013-01-14
Posts: 123

Re: Mobile videos player not working.

It only shows a black screen, for nuevo, for flowplayer - only flowplayer html5 works.
did you get it working for donronca?

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#8 2015-10-31 07:19:59

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: Mobile videos player not working.

Not yet. He said he found a fix.

@fitbox: email me access and i will check.


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#9 2015-10-31 17:35:28

donronca
Member
From: The Netherlands
Registered: 2012-12-27
Posts: 317
Website

Re: Mobile videos player not working.

I've send you an email.

The video's Will work When i change it to main server save it and then change it back to the streaming.

Than the video
Will play on mobile

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#10 2015-11-02 12:36:22

fitboy
Member
Registered: 2013-01-14
Posts: 123

Re: Mobile videos player not working.

email sent, thanks!

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#11 2015-11-05 14:04:42

donronca
Member
From: The Netherlands
Registered: 2012-12-27
Posts: 317
Website

Re: Mobile videos player not working.

@adrian have you maybe time to look into it.

Regarts
Diego

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#12 2015-11-06 07:23:18

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: Mobile videos player not working.

Ahh...sorry, i understood from your last email that you fixed the problem. Will check today.


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#13 2015-11-06 15:54:54

donronca
Member
From: The Netherlands
Registered: 2012-12-27
Posts: 317
Website

Re: Mobile videos player not working.

Thanks

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#14 2015-11-09 13:36:13

donronca
Member
From: The Netherlands
Registered: 2012-12-27
Posts: 317
Website

Re: Mobile videos player not working.

Did you look into it?

Regartz

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#15 2015-11-09 14:44:52

fitboy
Member
Registered: 2013-01-14
Posts: 123

Re: Mobile videos player not working.

I'm having the same problem now, too. We fixed the player license issue but now I also can't play videos from mobile devices (including tablet). Also using streaming (but setting back to progressive doesn't make a difference).
The player loads up, I can click on slo-mo and full screen etc - also the video preview image displays. but the player won't play back the video.
Works fine on desktop, just like donronca describes.
Appears to be something in video start/stop/playback.
:-(

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#16 2015-11-11 20:44:45

ivatigoal
Member
Registered: 2013-06-07
Posts: 367
Website

Re: Mobile videos player not working.

Which browser are you using on the mobile device?  At my site it does the same like you when I am over WiFi but works ok when I am with 3G. Using dolphin browser it works fine.


Analtube4u

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#17 2015-11-11 23:24:03

donronca
Member
From: The Netherlands
Registered: 2012-12-27
Posts: 317
Website

Re: Mobile videos player not working.

It don't work on safari and chrome on iPhone

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#18 2015-11-12 07:16:44

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: Mobile videos player not working.

Are all of you using the nuevo player?


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#19 2015-11-12 11:35:23

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: Mobile videos player not working.

In templates/defboot/video_view_videojs.tpl.php find this line:

VHelper_video_stream::url_mobile(TRUE, $this->video['video_id'], 'mp4', $this->video['server'])

change with:

VHelper_video_stream::url_mobile(TRUE, $this->video['video_id'], $this->video['server'])

Fix will also be included in 2.0.12.


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#20 2015-11-12 11:37:21

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: Mobile videos player not working.

Also in misc/nuevo/config.php and misc/nuevo/config_embed.php and misc/nuevo/config_premium.php find:

$video_mobile = VHelper_video_stream::url_mobile(TRUE, $video_id, $video['ext'], $video['server']);

replace with:

$video_mobile = VHelper_video_stream::url_mobile(TRUE, $video_id, $video['server']);

Also if you use flowplayer, modules/video/player/config.php.


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#21 2015-11-12 14:09:45

fitboy
Member
Registered: 2013-01-14
Posts: 123

Re: Mobile videos player not working.

hm, thanks, but it didn't work for me :-(
Tested on iphone and Samsung S4, on Safari, Chrome and others. Also didn't make a difference if Wifi or 3G.
It appears that on mobile devices including tablet, another version of the player is loaded compared to Desktop. Would it have to do with that?

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#22 2015-11-12 17:48:18

ivatigoal
Member
Registered: 2013-06-07
Posts: 367
Website

Re: Mobile videos player not working.

In my case i dont even find those strings in the files you say. The player loads the time is correct but there is no actual play. As i mentioned before if i use dolphin browser it plays fine


Analtube4u

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#23 2015-11-13 07:07:03

symtab
Administrator
Registered: 2010-08-23
Posts: 7,501
Website

Re: Mobile videos player not working.

Are you both using nuevo?


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#24 2015-11-13 07:45:28

fitboy
Member
Registered: 2013-01-14
Posts: 123

Re: Mobile videos player not working.

yes... nuevo... and like ivatigoal says, the player loads but no playback.

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#25 2015-11-13 16:22:37

fitboy
Member
Registered: 2013-01-14
Posts: 123

Re: Mobile videos player not working.

also, after applying the fixes to the code, flowplayer-html5 doesn't work with rtmp streaming anymore (progressive still works).
(although I'm not 100% sure if rtmp streaming and fp-html5 worked before...)

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